Interpersonal Development
Handling Difficult People
This is a course about handling difficult people, challenging situations and confrontations. Delegates learn about characteristics associated with difficult people, the origin of their behavior and how best to deal with them. Delegates are introduced to a variety of effective responses, learn how to deal with toxic words and phrases, how to resolve a confrontation, how to avoid blame games and many other topics. The course is full of practical examples, case studies, exercises and roleplay.
Team Building
This highly interactive course introduces participants to the core principles of team building and team work including effective communication skills, problem solving skills, the value of cooperation in teams and many others. This team building course is both entertaining and educational and takes advantage of modern efficient teaching methods to maximize knowledge transfer.
How To Influence People
In this course delegates will learn the art of influence. Influencing is an interactive skill which needs lots of practicing to master and deliver naturally. This course is packed with exercises and guidelines based on the latest research on human psychology and academic theories on influence. Your delegates can use this skill in many contexts such as sales, management, HR, team working, customer services and so on to maximize efficiency.
Meeting Skills
This is a focused course that teaches the delegates how best to handle customers found in professional environments such as sales, progress meetings, consultancy meetings, customer services, management meetings and similar. This unique interactive course teaches the delegates to master the art of professional communication, covering topics such as body language, negotiation, aggressive conversations, maintaining rapport and so on.
Conflict Management
In this course, delegates learn how to perform conflict resolution, prevent discussions from escalating into conflicts, understand psychological tactics used on them and the best way to respond, negotiate and manage their emotions. Full of examples, exercises and activities, this course helps the delegates to master the art of conflict management.
